3/14/2005
Consumer Alert Important Message
Please take the time to read this important message from our President
Over the last few years there has been a huge influx of retailers and discount stores like Sams, Wal-Mart, Target and many online catalog companies like Frontgate, Brookstone, Sharper Image that are selling the same or similar products we have been selling for the last 25 years. We have found this has hurt our industry in a number of ways. When consumers buy from these other discount companies they are selling you a product and that's it. Do you really think that one of them has any knowledge of the industry and will be able to support you with your pinball machine, video game or jukebox? Of course they won't. We have seen our service business increase because of this. We are here to give you the support you need with parts and answer any technical questions you may have about operating your machines for as long as you own them. Again, do you really think you will get that kind of support from these other retailers looking to make a quick profit on discounting these items they sell? FORGET IT. WARNING: 8 out of 10 companies don't show any addresses or terms, conditions or polices of sale on their websites, why not? Why buy from them with these unknown facts. We describe our terms of sale and polices on our website and in writing on our invoices you receive. Also as you know the huge demand now for the auction business. Over the last few years there popping up everywhere and consumers are buying our type of products from these auctions only to think there getting a good deal but then the item does not work when they get it and forget trying to get support from the auction house or the seller. Again we have seen our service business increase because of this. We have been in business in this industry 25 years and have the resources, knowledge and factory trained technicians that you WILL need to own and maintain your machines. We also have developed a network of service companies around the country to help service our customers. Remember, anybody can sell you these products but remember it's the back end - the service, parts, tech support your going to need and were here to give it to you. Please note: We will not give any tech support by phone if you did not buy the product from us. And the most important thing is this, we will ALWAYS take your unwanted machines you no longer want in on trade or buy them back from you. Do you think any of those other retailers we mentioned would do this? FORGET IT. At least 50% of our customers trade their machines in every year to get something new. This is why they buy from us..
Did you know 65% of our service calls come from people buying games on ebay and other auctions
or from retailers that don't have any after sales support for this industry
You will never see us advertising we have the lowest price out there. How can we !
We provide the best workmanship and quality in all the items we sell.
We have knowledgeable and professional sales people to help you make the right decisions on your purchase.
We give a 90-day warranty on all parts on our used machines.
We fully recondition all our used machines to be in the best possible condition.
We provide live technical support by factory trained technicians via telephone 5 days a week.
We help you with all warranty issues whether it's our used machines or new from factory.
We make sure your machines are packed well so they arrive in good working order.
We handle all shipping, tracking and delivery issues.
We offer inside upstairs/downstairs deliveries.
We help you locate a service company in your area if need be.
We have a parts dept to get you any parts you may need.
We accept trade-ins when you're tired of a machine.
So why look any further? You've come to the right place. We are ready to help you and answer any questions you may have. You can reach one of our sales associates 1.800.966.9873 M-F 9-5
Over the last few years there has been a huge influx of retailers and discount stores like Sams, Wal-Mart, Target and many online catalog companies like Frontgate, Brookstone, Sharper Image that are selling the same or similar products we have been selling for the last 25 years. We have found this has hurt our industry in a number of ways. When consumers buy from these other discount companies they are selling you a product and that's it. Do you really think that one of them has any knowledge of the industry and will be able to support you with your pinball machine, video game or jukebox? Of course they won't. We have seen our service business increase because of this. We are here to give you the support you need with parts and answer any technical questions you may have about operating your machines for as long as you own them. Again, do you really think you will get that kind of support from these other retailers looking to make a quick profit on discounting these items they sell? FORGET IT. WARNING: 8 out of 10 companies don't show any addresses or terms, conditions or polices of sale on their websites, why not? Why buy from them with these unknown facts. We describe our terms of sale and polices on our website and in writing on our invoices you receive. Also as you know the huge demand now for the auction business. Over the last few years there popping up everywhere and consumers are buying our type of products from these auctions only to think there getting a good deal but then the item does not work when they get it and forget trying to get support from the auction house or the seller. Again we have seen our service business increase because of this. We have been in business in this industry 25 years and have the resources, knowledge and factory trained technicians that you WILL need to own and maintain your machines. We also have developed a network of service companies around the country to help service our customers. Remember, anybody can sell you these products but remember it's the back end - the service, parts, tech support your going to need and were here to give it to you. Please note: We will not give any tech support by phone if you did not buy the product from us. And the most important thing is this, we will ALWAYS take your unwanted machines you no longer want in on trade or buy them back from you. Do you think any of those other retailers we mentioned would do this? FORGET IT. At least 50% of our customers trade their machines in every year to get something new. This is why they buy from us..
Did you know 65% of our service calls come from people buying games on ebay and other auctions
or from retailers that don't have any after sales support for this industry
You will never see us advertising we have the lowest price out there. How can we !
We provide the best workmanship and quality in all the items we sell.
We have knowledgeable and professional sales people to help you make the right decisions on your purchase.
We give a 90-day warranty on all parts on our used machines.
We fully recondition all our used machines to be in the best possible condition.
We provide live technical support by factory trained technicians via telephone 5 days a week.
We help you with all warranty issues whether it's our used machines or new from factory.
We make sure your machines are packed well so they arrive in good working order.
We handle all shipping, tracking and delivery issues.
We offer inside upstairs/downstairs deliveries.
We help you locate a service company in your area if need be.
We have a parts dept to get you any parts you may need.
We accept trade-ins when you're tired of a machine.
So why look any further? You've come to the right place. We are ready to help you and answer any questions you may have. You can reach one of our sales associates 1.800.966.9873 M-F 9-5
