1 OUR INCREDIBLE WARRANTY
We have the best warranty on used equipment anywhere. All machines come with a 90-day parts warranty. THAT'S ALL PARTS! All you do is send us any defective parts for repair or replacement. We will send them back to you freight paid. If you are local and bring the machine to us we cover labor too. If you require an outside service call there would be a charge for that. Prices vary ($25-$65/hr) depending on where you are located. We will assist you in locating someone in your area the best we can.
You have a 30-day satisfaction guarantee that if your not happy with your purchase you get full credit towards another purchase. It would be your expense to get the machine back to us. Applies to original purchase only. And does not apply on specialty item orders.
We have factory- trained techs to help you on the phone 5 days a week M-F 10-4. Nine out of 10 times problems can be resolved over the phone. Many times we have found that in shipping a wire comes loose and just needs to be put back on. We have many links from our site for technical help also. We have all the resources to get you any parts you may need to repair, restore or rebuild your machines.
We have the best customer support anywhere to help you with your purchase from shipping, insurance, packing, service or any special needs for delivery. Our sales staff is here to help you with any questions you may have. If and when you have any technical issues you can call our service department M-F and they will be glad to help you resolve your problems you are having.
5 QUALITY MERCHANDISE
You can be assured you are buying quality when you by from us. All our machines go through an extensive checklist before they leave our building. The videos are cleaned inside and out, cabinets touched up, all buttons, switches, joysticks, trackballs etc are tested and working 100%. All pinball machines are completely shopped with all new rubbers, bulbs, cleaned inside and out, all electronics tested and working 100%. This goes for all our used equipment. And again backed by our 90-day parts warranty. All new machines come with factory warranty.
Did you know 65% of our service calls come from people buying games on ebay and other auctions?
When you buy from The Game Gallery you can be assured you will receive your machines in good condition. We take great pride in knowing that we pack our machines better than any industry standards. Right now we are using North American Van Lines for our home deliveries. This is a wonderful service as they pick up machines from us and hand carry them onto air-cushioned trucks. They blanket wrap them for safe travel and then they hand carry them right into your home and place them where you would like them all set up ready to plug in and play. Charge is $275 per machine within 1500 miles from us and $375 if over 1500 miles. If you add a second machine of same size the shipping is FREE. If you require up/down stairs delivery they will do that to for an extra charge. At times we ship commercial or to areas North American will not go. Then we must pack the machines. They are completely wrapped in cardboard with extra protective corners. Then shrink-wrapped and metal banned to a custom-made pallet. We use Tip n Tell indicators and all necessary warning labels. Your machines will arrive at your home or business on a common carrier truck with a lift gate. If you are within 250 miles from us we will deliver in our own trucks and be glad to set them up for you.
7 TRADE-IN POLICY
We offer the BEST in the industry. Anytime within the first 2 years of your purchase we will guarantee at least 50% credit from your original purchase towards your trade-in less any fees incurred in getting items back to us. This guarantee does not apply to items that were special order and we don't stock, then we would give fair market value.
8 LARGEST ON-LINE SUPER STORE
We have one of the largest on-line catalogs anywhere. Browse through hundreds of items new and used to fill your game room or office. To make things easy you can even order on-line by the touch of a button or call us toll free 1.800.966.9873 and place your order. If you are lucky enough to be close to us you can come into our showroom Monday-Friday 9-5. We have over 100 machines on display at any time and plenty more in our warehouse.
9 PAYMENT PLANS AVAILABLE
While we do accept all major credit cards, checks, money orders and bank wires for payment we do offer some alternatives. We have a lay-a-way plan that you can put 1/3 down, 1/3 in 30-days and the balance in 60-days we will then deliver or ship your machine. We also have 90-day financing with NO MONEY DOWN, NO INTEREST (W.A.C.).
10 KNOW WHO YOUR BUYING FROM
We have been in this industry over 25 years. Our experience speaks for itself. Nowhere will you find the quality of merchandise for the price you are paying. We buy from all over the country and hand pick the nicest used machines available. It would be rare that there would be a machine out there that we do not have, or cannot locate for you. We stand behind everything we sell and will do our best to make you a happy and long time customer. We advertise in most of the high-end magazines like Robb Report, Dupont, Millionaire, PRO and many others. We have many elite customers from Pro Athletes to Hollywood Stars. We do business with many major corporations and their corporate events. We have been on TV and written up in several newspapers about our success. Come join the thousands of happy customers we have from all over the world. Read what some have to say on our testimonial page.